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Friday, 17 August 2007 10:03
Our open source, software based, PBX is the perfect call center solution for small to medium sized companies, but can be configured to manage larger organisations. The obvious flexability of the software accommodates small systems with only a few analog lines and extensions to larger installs with multiple T1/E1 connections and hundreds of extensions and provides all the features of its hardware counterpart.
  
Viva la Revolucion!

In an already competitive IP PBX realm, and finding it virtually impossible to locate a reliable solution, arrives the wonderfull TAB I.T soft PBX, with features that can only be apreciated by organisations that want to succeed. 

operator and a customer relationship management tool, which will make your call center experienceOur PBX is based, not just re-packaged, upon the legendary Asterisk. It is a fully featured, intergrated solution that includes the FreePBX graphical administration interface, for easy management, the  users interface, your memorable.


Auto-Attendant(IVR)
This feature allow callers to derect there own calls eg. "Press 1 for Sales" or "Press 2 for Accounts". The Auto-attendant is an easy to use but powerfull utility with a point and click approach to manage call-flow, build schedule responses and forward calls offsite. 





Unlimited Extentions
Create extensions with just a few clicks of the mouse! Each extension can be customized differently - with dozens of options such as:
  • Personal inbound number
  • Outbound Caller ID
  • Privacy settings
  • Spell-by-name directory
  • Voicemail settings
  • Much more!
CRM Intergration

Allows your desk phone, hard or soft), to integrate with your Web browser. This means that when your phone rings, your PC can automatically open a browser windows into ticketing or sales force automation systems.

Voicemail

Offers four methods for message retrieval:
  • Press a single button on your office phone.
  • Dial in remotely from any outside phone.
  • Receive attached .wav files in your email.
  • Listen via your Web control panel.

  • Voicemail to Email- Receive your voicemails as emails!
  • Hotdesk- Have more employees than desks and phones?
  • Music on hold- Music on hold is as simple as uploading an MP3 file using the Web Control Panel.
  • Scheduler- Want to play different messages to callers at different times of the day?
  • Supports- upporting all analog phones and numerous IP phones such as Cisco, Polycom, Aastra, SwissVoice, and Snom.
  • Ring-all(Blast Group)- takes one inbound call and rings all phones; the first to pick up gets the call.
  • Call fowarding
  • Name Directory- Callers are simply prompted to "spell the first three letters of the party's first or last name." They are then automatically connected to the requested extension.
  • DID's- assign an inbound phone number to an employee.
  • VOIP ready
  • Branch Office Support-

    Deploy a low-cost trixbox Pro server in each office and with a few clicks link your servers to take advantage of the following features:

        • Free office-to-office calling via VoIP.
        • Call forwarding to any extension in your linked trixbox Pro server network
        • Converged Name Directories (spell-by-name)
        • Converged Internal Employee Directories
        • Shared agents and queues (Call Center Edition only)
  • Powerfull reporting- analyze real-time call logs for all extensions using powerful search and filter parameters.
  • Rebrandeble interface
  • Conference bridging- supports an unlimited number of internal participants and as many external participants as you have phone lines.
  • Extention groups
  • Multiple Auto-Attendants- direct calls to a different call menu based on the inbound number.
  • Paging/ Zone paging- Page the whole company or individuals.
  • Intercom/ Zone Intercom- you can dial a zone to setup an ad-hoc conference with everyone in that zone.
  • Voicemail Groups- Send messages to a group.
  • Advanced call forwading- Forward calls with point and clicking your mouse.
  • Call Return- By just pressing a key.
  • SMS/ Pager voicemail Notify- Give you the ability to enter an SMS or Pager email address in order to receive voicemail notifications on that device.
  • Any many more features are available.








Last Updated on Friday, 07 September 2007 07:14